FAQ

If the death happens at home call 911. An Urgence Santé doctor will come to declare the death.

In a residence or at the hospital, the staff on site will guide you through the first steps. In any case, the easiest way is to call us at 1 833 989-8383. Part of our job is to help, especially in these delicate situations.

Grief can quickly overwhelm us, and this reaction is only natural. Our polite and respectful advisors will be with you on the phone and will guide you at your own pace to ensure that we get all the relevant information we need.

The information that you should have at hand is: the deceased’s date of birth, parents’ names, social insurance number, health card number, spouse’s name and the date and place of marriage if applicable.

Of course! Whether you’ve made arrangements with us or another funeral home, you have the right to change, cancel or transfer your prearrangements. Contact us to find out how to proceed.

Everyone knows that grieving is a personal and complicated process. The Centre Canadien de Crémation cares about people who would suffer from not having seen the person one last time.

We can prepare the body for presentation to allow loved ones to have a last look at the body of the deceased at the crematorium before parting with it. It is a private and optional gathering reserved for loved ones by invitation—and according to the prior wishes of the deceased—as opposed to a public display at a funeral home.

For thousands of years, we have honoured our dead as they passed into the light. Knowing where we left them helps us let go with as little sadness as possible and make a symbolic place for them in our hearts.

Whether it’s at the crematorium, cemetery, columbarium or among nature; there are several places of remembrance to help people remember now and in the future, where the deceased or a symbol representing them lies.

Cremation is one of the most common techniques for disposing of a deceased person’s body (used in over 70% of deaths in Quebec).

Practiced since the Stone Age in many civilizations, cremation has evolved in such a way that the process is optimized, lasts as little time as possible, and requires as little power as possible.

After cremation, the cooled ashes are placed in a funeral urn and made available to the family.

It’s possible to attend the cremation depending on the decisions made by the family or the wishes of the deceased.

No. Open caskets are less and less common in Quebec (currently only 25% of the deceased have an open casket compared to 95% in 1975).

In addition to a difference in costs, 85% of deaths are after a prolonged stay in a more or less medical environment during which the family and loved ones have had the opportunity to see the person many times before their death. People are also dying at an older age and don’t want to be viewed.

Cremation allows for several options for the ashes:

– Have the urn buried in the ground, with a bronze plaque or monument to mark the location

– Place them in a columbarium; installations with compartments specifically intended for urns

– Keep them with a family member or in any other place chosen by the deceased

– Scatter them in a meaningful place as long as this ritual is approved by local authorities

– Transform them into a diamond: modern technology makes it possible to create a real diamond with some of the ashes

– les transformer en diamant : la technologie moderne permet, avec une partie des cendres cinéraires de fabriquer un véritable diamant authentique.

You may be entitled to a death benefit of up to $2,500 from the Régie des Rentes du Québec (RRQ) to help cover funeral expenses. You can find all the information here.